"Service is the lifeblood of any organization. Everything flows from it and is nourished by it. Customer service is not a department…..It is an attitude."
Our Customer Service Representatives are customer solution providers. We are a friendly group of knowledgeable and courteous people who coordinate and schedule your concrete pours, as well as providing support for your every concern. With strategically located plants all around Middle Tennessee and Kentucky, and our talented group of people, our Customer Service has a direct goal.
Our Goal: To Provide You with First Class Service
Our educated and professional Customer Service Team has the best technology in the industry. Our industry leading software makes taking and tracking orders seamless. We also have a Meteor Logix Radar System that can give you up to the minute weather services. With our Global Positioning System (GPS), we can locate any truck, anywhere, and at any time. These systems aid in providing precise directions and helping the delivery professional to and into the job, as well as helping find alternative routes when needed. These tools help us provide accurate and detailed information to you, the customer, and help provide a better overall and faster service. We are here for you.
Please call dispatch to set up your order at least 24 hours in advance. Remember, the more notice you give us, the more likely you will be able to reserve the time slot you need.
When ordering, we will need a job site address, specific directions to the site, time and spacing of pour, and what products or additives you may need delivered.
A will call order is an order placed in advance to reserve a time slot. The order will not be shipped until the order is released by the customer. A will call order needs to be released preferably two hours prior to the scheduled pour time. Mixer Operators are not called in until the order is released from will call status. By releasing your will call order well in advance, you can help us avoid any service delays.
A sure order is an order set up to arrive at the job site at a specific time. Any cancellation of a sure order must be done at least an hour before the scheduled pour time or you run the risk that the order has already been loaded to come to you.
Weather, availability of pumps, and other factors can affect the decision to pour even minutes before the pour times. By working with our customer service department, we can have our mixer trucks and operators, and plants can be waiting to service your pour at your demand.